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Frequently Asked Questions (FAQ): Drishti Collaboration Tasks

Get the answers to the questions people are asking about Drishti's new video collaboration features

Drishti Collaboration Tasks is a new workflow that enhances current sharing capabilities and enables video collaboration across production teams. It allows you to assign a task to a colleague while tagging a video. The video and assignment are stored in Drishti as a video task, which can be shared with other colleagues using Drishti.

Drishti Collaboration Tasks help speed problem solving and decision making by making observations on the line actionable.

Features include: 1) Video tags plus the ability to assign people tasks based on video evidence 2) Email notifications of a task assignment 3) A running dialog on a video task with a comment feed 4) Ability to assign a new team member to a video task and reassign it later 5) Track and update a video task’s status 6) Filter and search for a video task 7) Monitor progress on video task assignments 8) Sharable video task page links sent directly to a colleague's inbox.

Drishti Collaboration Tasks can be used in multiple ways by the people at the center of production — line associates, team leaders, supervisors, engineers and plant managers. Here is a “day-in-the-life” example of video collaboration: An engineer doing a time and motion study with Drishti, comes across a Drishti video and sees that standardized work has not been followed, he assigns a video task to the line manager for more associate training. The line manager documents when the training is completed and closes the task.

Drishti Collaboration Tasks can be used in multiple ways by the people at the center of production — line associates, team leaders, supervisors, engineers and plant managers. Here is a “day-in-the-life” example of video collaboration: A quality engineer gets a report from a customer about a defective unit. She does a serial number search in Drishti and watches the assembly of the defective unit. She sees that a control step was missed and tags a couple of videos of subsequent units and assigns them to the line manager for further investigation. The line manager gets an email redirecting him to the video task pages where video snippets are reviewed, commented on and recorded as objective documentation that show exactly what happened. The quality engineer uses the information gathered from the task page as a part of the final report sent to the customer and closes the task.

Yes. They can help you keep root cause analysis (RCA) on track. Drishti Collaboration Tasks can help with initiating the root cause analysis process from objective video evidence of quality control issues on the line. Here are some ways you benefit from using it for RCA: 1) Gain alignment around a specific issue with a visual task page that puts the video evidence in front of RCA team members. 2) Ensure steps in the process are never missed by assigning new members to video tasks and new video tasks to existing members. 3) Put containment issues in place and assign a video task for further investigations and follow up. Make sure the problem gets solved for good.

Yes. They can help you get super efficient with continuous improvement by moving more projects forward faster. Here are some ways you benefit from using Drishti Collaboration Tasks for continuous improvement: 1) Gather all relevant information about an issue by showing line personnel exactly what happened. 2) Initiate clear problem statements and document each with a video task page that has inputs from all stakeholders. 3) Keep improvement teams focused on an issue with the right activities to meet objectives.

Yes. They can help you be proactive with training and getting the help needed to keep production flowing. Here are some ways you benefit from using Drishti Collaboration Tasks: 1) Stay on top of work practices by flagging daily issues with Drishti tags and get help easily by assigning follow up tasks for colleagues. 2) Be proactive with training and initiate training tasks for training teams, team leaders or seasoned team members. 3) Follow through with training and improve performance by assigning tasks for tracking training progress.

Yes, the Drishti Collaboration Tasks feature is generally available to all customers via the Drishti Portal. It comes as a new part of your subscription. To be able to create, view and edit a video task you have to be a Drishti customer with portal credentials.

What happens specifically when a video task is created and closed, is dependent on your operational processes. Drishti Collaboration Tasks provide a great way to organize teams around problem definition and solutions, because it’s built around the objective video evidence of events on the line.

Here are some things to think about as you start to use Collaboration Tasks: 1) What types of Drishti tags are you using now? Have you classified them into improvement process buckets, for example productivity, quality and training? 2) What specific criteria do you use to gate these processes, for example, 8D containment reached or MTM (time & motion) data analyzed? The answers will help you get started and help you decide which processes will benefit from video collaboration workflows.

Collaboration tasks have the following workflow statuses: Assigned, In Progress, Resolved, and Rejected. Here’s a best practice example for using this workflow: 1) A video task creator who has identified an issue adds an Assignee and uses the status “Assign” when the video task is created. 2) The Assignee of that video task reviews the video, add comments and changes the status to “In Progress”. 3) Once the issue is resolved per the video task description, the status is set to “Resolved”. 4) If this is an issue that has no resolution or can’t be done, the assignee marks the status as “Rejected”.

There is no limit to how many video tasks can be created and managed in Drishti. The Collaboration task list page will show 10 tasks per page.

We would advise you to use what you have and add the power of video where it is most helpful. Again, Collaboration Tasks are great for problem solving: collecting inputs, recommending solutions, asking more questions about what people are seeing on the line.

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