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2022年6月9日 | Time to read: 1 min
瑪麗-亞歷山大負責所有的客戶成功職能，包括交付和安裝、諮詢和支持。她在客戶成功管理（CSM）方面有豐富的經驗，因為她被認為是該學科的創始人。瑪麗接受這樣的理念：客戶成功是一個整體的市場理念，客戶宣傳是每個人的工作。瑪麗在加利福尼亞的山景城工作。
At Drishti, we pride ourselves in being able to speak the language of our customers. Our product is designed to empower people to get the most out of their assembly processes. In order to maximize that result and help our customers solve intrinsic assembly problems, we needed a team who knew how those issues truly felt. Our team is intentionally staffed with professionals who have spent much of their careers working in manufacturing, identifying, managing and solving the very problems our customers face every day. It’s this understanding that allows us to help with those pains.
Our customer success team has particularly deep manufacturing knowledge and is critical in problem-solving and successful implementations. We are proud of this fact and hope it makes our customers feel more comfortable sharing their concerns and celebrating their victories.
Here are some examples: Our Director of Customer Success, Dalia Peña, has more than a decade of experience in lean manufacturing in automotive and electronics. She loves the Drishti product and the insight it brings. She especially enjoys going straight to the pain points and empowering the people doing the work. “We are basically there to help them, to be embedded in their processes," says Dalia.
Primo Garcia, a Drishti customer success manager and former manufacturing engineer (ME), is outspoken about his love for Drishti. “Drishti has everything I would have loved to have when I was an ME,” he says. “The ability to have all that data so quickly and to have it at my disposal to be able to make decisions would have been extremely awesome.”
We wanted to share how our former manufacturing squad sees Drishti, and why they’re happy to be working with you to help you use Drishti to solve pervasive assembly problems. See what they have to say:
