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Jun 9, 2022 | Time to read: 1 min
Marie Alexander is responsible for all customer success functions, including delivery and installation, consulting and support. She has vast experience in customer success management (CSM), as she is credited with originating the discipline. Marie embraces the idea that customer success is a holistic go-to-market philosophy, with customer advocacy being everyone’s job. Marie is based in Mountain View, California.
At Drishti, we pride ourselves in being able to speak the language of our customers. Our product is designed to empower people to get the most out of their assembly processes. In order to maximize that result and help our customers solve intrinsic assembly problems, we needed a team who knew how those issues truly felt. Our team is intentionally staffed with professionals who have spent much of their careers working in manufacturing, identifying, managing and solving the very problems our customers face every day. It’s this understanding that allows us to help with those pains.
Our customer success team has particularly deep manufacturing knowledge and is critical in problem-solving and successful implementations. We are proud of this fact and hope it makes our customers feel more comfortable sharing their concerns and celebrating their victories.
Here are some examples: Our Director of Customer Success, Dalia Peña, has more than a decade of experience in lean manufacturing in automotive and electronics. She loves the Drishti product and the insight it brings. She especially enjoys going straight to the pain points and empowering the people doing the work. “We are basically there to help them, to be embedded in their processes," says Dalia.
Primo Garcia, a Drishti customer success manager and former manufacturing engineer (ME), is outspoken about his love for Drishti. “Drishti has everything I would have loved to have when I was an ME,” he says. “The ability to have all that data so quickly and to have it at my disposal to be able to make decisions would have been extremely awesome.”
We wanted to share how our former manufacturing squad sees Drishti, and why they’re happy to be working with you to help you use Drishti to solve pervasive assembly problems. See what they have to say:
